General conditions of sale

Reservation Conditions

– LVL Camping is a non-profit association under the French law of 1901; annual membership to the association is mandatory to stay at the campsite (€1/person/year).
– A reservation becomes effective only after approval from the LVL reservation service and receipt of the deposit (acceptance of these general terms and conditions is made either online).
– LVL reserves the right to refuse any reservation request depending on availability, and more generally, any request that may hinder the proper operation of the association (e.g. a group booking individually, a one-night stay during peak season, individuals or families who caused issues during previous stays, etc.).
– Reservations are strictly personal and cannot be transferred or sublet without LVL's consent. The person whose name appears on the reservation must be present for the stay.
– Minors must be accompanied by their parents or legal guardians (unless an exception is granted by the management).
– The number of people per camping pitch may not exceed six.
– The number of guests in rental accommodation must not exceed the maximum capacity of the unit.
– All additional persons (including visitors) must be declared at the reception.
– The tourist tax may change after your reservation depending on decisions made by the municipality of Gruissan.
– Pets are allowed (maximum of 2 per reservation) except for dogs of category 1 and 2 (and other animals deemed dangerous). Vaccination records will be required upon arrival. Dogs must be kept on a leash, and droppings must be collected (failure to comply may result in expulsion).

Payment Conditions

A deposit of 25% of the total cost of the stay is required at the time of booking, with the remaining balance due 30 days before arrival. For reservations made less than 30 days before the stay, the full amount must be paid immediately.
Any reservation not confirmed by payment within 48 hours will be automatically cancelled.
If the balance is not paid on time, LVL Camping reserves the right to put the pitch or rental back up for sale.

No-show – Unused Stay

If you do not arrive within 24 hours of the scheduled check-in date and no contact is made, LVL reserves the right to reallocate your pitch or rental.
Unused services (late arrival, early departure) are non-refundable, except for guests who purchased cancellation insurance, subject to its terms and conditions.

Cancellation by LVL Camping

In the event of cancellation by LVL (excluding force majeure), the full stay will be refunded. No compensation or damages will be owed.

Cancellation by the Guest

Below are the amounts retained by LVL depending on the cancellation date:
– More than 30 days before the stay: 25% of the stay + membership / administration fees
– 30 days or less before the stay: 100% of the stay + membership/ administration fees

Cancellation Insurance

LVL Camping partners with Campez Couvert insurance. To subscribe and view the conditions, please visit the cancellation insurance page on our website.
While we do our best to fulfill your request, the management cannot guarantee a specific pitch or rental number—only the service is contractual.
Arrival/departure days and minimum stay duration vary depending on the season.
In July and August, the minimum stay is 7 nights. However, LVL reserves the right to refuse a reservation depending on availability. Arrival/departure days in July and August are Saturday and/or Sunday.
– Camping: Check-in from 3 PM, check-out before 12 PM
– Rentals: Check-in from 4 PM, check-out before 10 AM
Accommodation or pitches cannot be made available outside of these times.
Late departures will be subject to an additional day’s charge.
LVL Camping declines all liability in case of theft, fire, weather damage, insect bites, or incidents related to campers’ civil liability.
Anyone not respecting the rules may be expelled from the site and/or association without compensation (e.g. noise disturbances, inappropriate behavior).

Security Deposit – Inspection – Inventory

For chalet or mobile home stays, 2 deposits are required:
– A security deposit of €300 (check or card pre-authorization).
An inventory will be provided upon arrival, and any discrepancy must be reported immediately at reception.
The property is inspected by our team before check-in and after check-out. Any issue must be reported upon arrival; otherwise, no claims will be accepted later.
Accommodation must be cleaned by the guest, with dishes washed and trash bins emptied (trash containers are at the campsite entrance).
Deposits will be returned in the days following departure, after inspection.
– If the cleaning package is not purchased: a cleaning deposit of €70 (2-bedroom unit) or €90 (3-bedroom unit) is required.
If the rental is not returned clean, LVL reserves the right to retain the deposits.
– Fridge rental during camping stay: €120 deposit
In case of dispute, the above amounts may be withheld by LVL pending resolution of the invoice covering the damages.
In the event of a dispute, jurisdiction lies with the courts of Narbonne.
Consumer Dispute Mediation
In accordance with the Consumer Code regarding "the mediation process for consumer disputes", clients are entitled to free use of the mediation service offered by LVL Camping.
The appointed mediator is AME Conso.
You can contact them by email via www.mediationconso-ame.com/demande-de-mediation-ame
By post: AME Conso, 11 Place Dauphine, 75001 Paris
By phone: 09.53.01.02.69

Online Reservation

According to article L221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation service contracts (excluding long-term residential rentals).

Data Protection (French "Informatique et Libertés")

The information you provide will not be shared with third parties.
In accordance with the law of January 6, 1978, you have the right to access, correct, and object to the data concerning you.
Any request must be made in writing to our headquarters (contact details below).

Legal Notice Regarding LVL

– Company name: ASSOCIATION
– Legal representative: ASSOCIATION LOISIRS VACANCES LANGUEDOC represented by Christine Peyre
– Share capital: €3,000,000
– Legal form: Association under the French law of 1901
– Address: Camping LVL Les Ayguades, Avenue de la Jonque, 11430 Gruissan
– Contact: Phone: +33 (0)4 68 49 81 59 | Email: infos@campinglvl.com
– RCS registration: Not applicable
– APE code: 5530Z
– EU VAT number: FR49775589088